Lettings Officer

We're looking for a Lettings Officer to join us across Sussex and Kent. Working as part of a wider lettings & estates team you will use your expertise and consultancy skills to support the letting and ongoing management of our properties.

You'll need a solid understanding of the residential lettings market, confidence navigating relevant legislation, and the ability to produce clear specifications for refurbishment work.

Strong organisational skills, a consultative approach and the ability to communicate well with a wide range of people will help you make a real impact.

In return, you'll gain hands on experience across a unique property portfolio and the satisfaction of helping ensure National Trust cottages remain places people genuinely want to live.

What it's like to work here

Our Lettings team is a collaborative, supportive group that thrives on shared expertise with a commitment to doing things better for our tenants, our colleagues and the historic places we protect. As part of the UK's largest private landowner, you'll be contributing to the management of a let estate portfolio that underpins around £50m of annual rental income. Reporting into the Let Estate Management team via the regional Residential Property Manager, you'll be working in an environment focused on high standards and great relationships.

Your contractual location will be Scotney Hub, Tunbridge Wells, Kent, TN3 8JN. However, there is flexibility on where you are based. You will be required to work at a National Trust location for 40-60% of your working week. This will be discussed in more detail at interview.

The role offers a hybrid working pattern: typically spending time each week at the Scotney Hub near Tunbridge Wells, with flexibility to work from home or other Trust hubs across Sussex and Kent depending on business needs. It's a great fit for someone who enjoys autonomy, meaningful responsibility and the chance to build strong tenant relationships while helping ensure our cottages remain places people love to live.

What you'll be doing

You'll be responsible for letting and managing our residential properties, across Sussex and Kent, making sure they are complaint, well maintained welcoming places for people to call home.

Working closely with the lettings and estate management team, you'll provide clear advice, share insight, and support good decision making through effective data handling and analysis.

A big part of your role will be building positive, trusting relationships with tenants as well as spotting opportunities to improve our properties and maximise income in a way that reflects our conservation values.

You'll balance practical problem solving with thoughtful communication, often acting as the first point of contact for both routine queries and more complex challenges.

Who we're looking for

Applications from redeployees are assessed against the minimum criteria for the role. In your application, please provide details of how you meet the minimum criteria below:

• Have an ARLA qualification or working towards it
• Strong understanding of the local residential lettings market and residential lettings management
• Proven knowledge of relevant legislation and compliance requirements in relation to residential property
• Some understanding of residential property refurbishment and the ability to produce specifications

Additional criteria for all other applicants:

• Strong data management and analytical skills and the ability to support managers in the decision making through provision of data
• Strong demonstrable consulting skills of listening, building trust and acting to deliver a high-quality service
• Verbal and written communication skills

The package

The National Trust has the motto 'For everyone, for ever' at its heart. We're working hard to create an inclusive culture, where everyone feels they belong. It's important that our people reflect and represent the diversity of the communities and audiences we serve. We welcome and value difference, so when we say we're for everyone, we want everyone to be welcome in our teams too.

• Substantial pension scheme of up to 10% basic salary
• Free entry to National Trust places for you, a guest and your children (under 18)
• Rental deposit loan scheme
• Season ticket loan
• EV car lease scheme (for roles that meet the salary criteria)
• Perks at work discounts such as gym memberships, shopping discount codes, cinema discounts
• Holiday allowance up to 32 days relating to length of service, plus holiday purchase scheme, subject to meeting minimum criteria.
• Flexible working whenever possible
• Employee assistance programme
• Free parking at most Trust places