IT Technician

Job Overview:
This top tier Construction business are seeking a skilled and proactive IT Technician to join their team.

In this role, you will be responsible for maintaining, troubleshooting, and supporting the organisation s IT systems, including hardware, software, network infrastructure, and meeting room technology. You will also act as a point of contact for IT-related support requests, ensuring that all technology systems are running efficiently and effectively.

Key Responsibilities:
Technical Support:

• Provide day-to-day technical support for end users, including troubleshooting hardware, software, and network issues.
• Respond to IT support requests in a timely and efficient manner, ensuring high levels of user satisfaction.
• Assist with the installation, configuration, and maintenance of PCs, laptops, mobile devices, and printers.

Network and Server Support:

• Support network infrastructure, including routers, switches, and wireless systems.
• Assist in server management, including Windows Server and Active Directory tasks such as user account creation and password resets.
• Monitor and ensure the availability of network and internet connectivity across the organisation.

Meeting Room IT Management:

• Manage and maintain IT equipment for meeting rooms, including audio-visual systems, projectors, and conferencing equipment.
• Ensure all meeting room technology is functional, easily accessible, and provides an efficient experience for users.

Hardware and Software Maintenance:

• Install, update, and configure software applications and operating systems across devices.
• Perform hardware upgrades and repairs, ensuring devices are in good working condition.
• Assist in software deployment and configuration using management tools.

Mobile Device Management (MDM):

• Support the setup, configuration, and maintenance of mobile devices (phones, tablets, etc.) for employees.
• Manage mobile device provisioning, updates, and security policies.

Documentation and Reporting:

• Maintain accurate records of IT support tickets, incidents, and resolutions.
• Assist with the documentation of IT procedures, troubleshooting steps, and system configurations.

Security and Compliance:

• Ensure adherence to company policies related to data protection, cybersecurity, and IT security.
• Assist in the implementation of security protocols and updates on systems, software, and devices.

Other Duties:

• Provide general IT assistance and ad hoc support to the organisation as needed.
• Participate in IT-related projects to improve the organisation s infrastructure.

Skills & Experience Required:
Technical Skills:

• Strong knowledge of Microsoft Windows operating systems (Windows 10/11, Windows Server).
• Familiarity with networking concepts (TCP/IP, DNS, DHCP, VPN).
• Experience with basic hardware repairs (PCs, laptops, printers, etc.).
• Knowledge of audio-visual systems and meeting room technology.
• Understanding of mobile device management (MDM) and experience with provisioning and supporting mobile devices.

Problem-Solving & Troubleshooting:

• Ability to diagnose and resolve technical issues efficiently and with minimal disruption to users.
• Strong attention to detail and the ability to manage multiple priorities effectively.

Communication:

• Excellent communication and customer service skills, with the ability to explain technical issues to non-technical users.
• Ability to work collaboratively with teams across departments and levels within the organisation.

Experience:

• Previous experience in an IT support or IT technician role, ideally within a corporate or similar environment.
• Experience with Active Directory, Group Policies, and basic server management is a plus.

Certifications (Preferred):

• CompTIA A+ or Network+ certification.
• Microsoft Certified: Windows Server Administration or similar certification.

Personal Attributes:

• Positive can-do attitude with a focus on delivering excellent customer service.
• Ability to handle a fast-paced work environment and work under pressure.
• Strong work ethic, attention to detail, and willingness to go the extra mile to resolve issues.
• Proactive and self-motivated, with a desire to learn and grow within the role.