Repairs Service Manager

Guinness Property is at a pivotal moment with significant opportunities for growth and innovation. We are seeking a Repairs Service Manager to join our London based team on a full-time, permanent basis covering Hackney & Islington.

Our company ethos is to improve people's lives by providing decent, safe, and high-quality homes and services. Help us to serve this mission by joining our crucial repairs team.

Reporting to the Repairs Delivery Manager you will manage and support the Responsive Repairs team to deliver quality first time fix repairs in our customer's homes within the region.

You will manage the team's productivity, quality of work and progress by undertaking regular inspections of work. You will also manage approved contractor's performance and compliance and ensure the relevant resources are in place.

Candidates must live within London, you must also have a full UK driving licence as you will be issued with a company van.

Key Responsibilities

• Operative management: You will provide professional advice and guidance to colleagues with regards to the appropriate uses of materials in line with legislative standards and company guidelines.
• Complaint resolution: You will ensure that timely investigations and response to complaints are made and that workflow tasks are completed, and systems updated.
• Commercial awareness: You will build relationships with the commercial teams and ensure that the work carried out by contractors is within budget by ensuring the necessary financial controls are exercised.
• Health & safety awareness: You will ensure that the company's obligations relating to Health and Safety and other statutory regulations are adhered to through monitoring of safe working practices.

Role Criteria

Essential:

• Relevant technical qualification - trade NVQ level 3 or equivalent.
• Working knowledge of Awaab's Law and managing damp & mould within properties.
• Strong commercial, financial and analytical skills, working with the business to identify practical, performance improvement opportunities.
• You will have up to date knowledge of building maintenance, Decent Homes standards and safety legislation.
• You will hold a valid driver's licence as a company vehicle will be provided.
• Experience of successfully delivering an excellent customer focused repair service.

To find out more about the key responsibilities of this position and to ensure you meet the essential criteria, please review the role profile. Please apply with a CV and a covering letter detailing how you meet the essential criteria.

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