Account Manager (Internal)

Customer Relationship Manager

Salary £35k with an additional £17k OTE commission.

Working from Home with occasional office travel

Working for one of the UK's leading Digital Media companies

Role Overview:
In this role, you will be responsible for nurturing long-term relationships with clients, guiding them through their digital transformation, and ensuring they achieve measurable success with our product suite. You ll be a key partner in driving growth, managing retention, and identifying opportunities to deliver exceptional value to clients.

Key Responsibilities:

• Client Success & Growth: Drive revenue growth and support client goals by effectively managing a portfolio of clients, ensuring they derive maximum value from our products.
• Relationship Building: Develop and maintain strong, trusting relationships with key client stakeholders, positioning the company as a trusted advisor and partner.
• Retention & Renewals: Proactively engage with clients to maintain high satisfaction levels, lead contract renewals, and re-engage clients to prevent churn.
• Product Expertise: Providing clients with tailored guidance and ensuring they are leveraging the full potential of our solutions.
• Collaboration & Communication: Work closely with internal teams to deliver seamless client experiences, ensuring alignment across all touchpoints and activities.
• Data-Driven Strategy: Use data insights to track engagement and performance, maintaining accurate client records in Salesforce to inform decision-making.

We re looking for someone who is:

• Client-Centric: A genuine passion for helping clients succeed and driving value through tailored solutions.
• Proven Relationship Builder: Demonstrated ability to establish long-term partnerships, build trust, and influence client decisions.
• Sales-Driven: Strong focus on results, consistently meeting targets and identifying upsell opportunities that align with client needs.
• Industry Knowledge: Experience in property, software, or digital media sectors. Understanding of real estate or digital transformation is a plus.
• Team-Oriented: Collaborative mindset, willing to share knowledge and best practices to drive collective success.
• Excellent Communicator: Strong verbal and written communication skills, with the ability to engage effectively with clients at all levels.
• Continuous Learner: Eagerness to stay current with product updates, industry trends, and market dynamics, sharing insights with the wider team.

Ideal Experience:
Proven Track Record: Experience in account management, customer success, or retention, preferably within a B2B environment.
Multi-Product Expertise: Proven ability to manage client relationships across a diverse range of products and services, ensuring seamless integration and maximum value at every touchpoint.
Results-Oriented: History of driving performance in a fast moving, target-driven sales environment.
CRM Proficiency: Experience with CRM systems (Salesforce preferred) for managing relationships and tracking key metrics.

Please apply by sending your CV to (url removed)