Service Manager x2

Closing date: 25/08/2025
Interview date: 03/09/2025 and 05/09/2025

Thames Reach runs projects and services that help to end homelessness in and around London. We work directly with homeless people on the streets and in hostels. We work to prevent vulnerable people from becoming homeless. We help formerly homeless people get their lives back on track. We help people find work and access training and volunteering opportunities.

Is our mission easy? No, but we never give up on people. Last year we helped more than 15,000 people.
Is our work rewarding? Yes, in every sense. We're listed as one of the top 100 Best Workplaces in the UK.

There's no better place to develop or transfer your skills and build a fulfilling career.

About this role

We are looking for a Service Managers to join the team.

This new role is an exciting opportunity for an experienced and ambitious team manager to use their skills to oversee the management and development of a group of services.

In this role, you will gain insight into the diverse services Thames Reach deliver and develop your experience as a strategic operational leader working in a dynamic environment. You will play a crucial role in operationalising our plans and shaping future service delivery and organisational growth.

We will not accept applications where Artificial Intelligence (AI) has been used to assist with completing the competency questions.

You will be:

• Supporting our vision through effective operational management of a complex group of services working across different boroughs.
• Managing, supervising and supporting team managers.
• Contributing to designing, delivering and continually improving service models, implementing teams aims, objectives and work plans.
• Liaising with commissioners, stakeholders and partners, maintaining effective working relationships and representing Thames Reach to internal and external groups whilst operating within a changing environment.
• Ensuring accurate data is being collected and analysed to guarantee services are achieving good quality.
• Effectively managing the team and their budgets, ensuring these are controlled and being used efficiently.

You will have:

• Experience of managing high performing support services/teams for vulnerable adults.
• Experience of managing and motivating teams through periods of change and development.
• Excellent written, verbal and numerical/financial skills.
• Demonstratable communication and relationship management skills.
• Proven organisational skills, able to set priorities and manage your time effectively.

We are listed in the top 100 UK Best Workplaces 2023 in the UK. As part of a commitment to our employees we offer:

• Generous holiday allowance - 29 days per year plus 8 public holidays (pro rata).
• Pension - we contribute 6.5% to your pension n when you contribute 1.5%.
• Excellent development opportunities - career progression, regular supervision and appraisals, and learning programmes to support your career with Thames Reach.
• Wellbeing support - our 24/7 employee assistance programme and opportunities for TOIL.
• Life assurance - four times your annual salary and critical illness cover.
• Other benefits including a blue light discount card, interest free season ticket and cycle to work loans.

Thames Reach is committed to achieving a diverse workforce that reflects the communities we serve. We value, respect, and celebrate diversity. We welcome and encourage applicants from all sections of the community regardless of their history of homelessness, sex, race, disability, age, sexual orientation, or religious belief.

To apply visit our website and complete our application form.

Thames Reach is committed to safeguarding. Applicants must be willing to undergo pre-employment screening appropriate to the post, including, but not limited to checks with past employers and the Disclosure and Barring Service. Having a criminal record will not exclude you from applying but you will be asked to provide further details as most posts are considered exempt from the Rehabilitation of Offenders Act 1974.