Radiology Administration Supervisor

Job Description:

Radiology Administration Supervisor

Cromwell Hospital, London SW5 0TU

Permanent

Competitive salary and Depending on experience

Offers fantastic benefits

Full time, 37.5 hours (Monday to Friday on a weekly rotating shift pattern of 08:00 - 16:30, 09:00 - 17:30 and 11:30 - 20:00)

All interviews will need to be face to face

We make health happen.

Working in our support functions you'll play a key part in helping our customer facing colleagues deliver exceptional standards patient care. No matter your role, you'll have an opportunity to do work that matters. Making a difference to the lives of our customers each and every day.

Role Overview

Your role as a Radiology Administration Supervisor shall be to support the Diagnostic Imaging Admin Manager to supervise and coordinate all admin and daily activities in Radiology, leading the team and ensuring an efficient and high-quality service to patients and doctors.

You'll help us make health happen by:

• Assist the DI Admin Manager in managing front line services and ensure all enquiries regarding the service are promptly responded to and/or re-directed to the appropriate departments.
• Actively ensure the ongoing delivery of a quality service through efficient deployment of available resources.
• Assist the DI Admin Manager to coordinate covers for the Consultant Radiologists' annual leave, Saturdays, and Interventional Radiology on call sessions throughout the year, reviewing the business impact and highlighting any anticipated issues in a timely manner.
• Be responsible for ensuring that all staff are fully trained on relevant hospital systems and proficient with the main Radiology system SECTRA/RIS, to ensure that effective booking, patient information, reporting and filing systems are maintained and developed on a daily, weekly and monthly basis.
• Assist the DI Admin Manager to liaise with other leads in the department in ensuring that all Policies and Procedures for Radiology are kept up to date and reviewed on a regular basis.
• Greeting patients in a polite and friendly manner in order to obtain relevant information for diagnostic bookings purposes; updating patient details when needed and scanning request forms into PACS; inputting all information accurately onto RIS and providing correct information when an examination date is confirmed.
• Be responsible for the daily billing check to be carried out for all modalities across Radiology in order to capture the correct revenue in all areas - action any amendments/discrepancies directly on to the Compucare system and liaise with the billing team for further assistance (e.g., in the case of self-funding patients).

Key Skills / Qualifications needed for this role:

• Managerial/Supervisory experience is desirable
• Administration experience
• Experience dealing with complaints
• Excellent communication skills
• Proven experience of delivering customer services to an exceptionally high standard
• IT Literate
• Flexible
• Organisation and attention to detail

Benefits

Our benefits are designed to make health happen for our people. Viva is our global wellbeing programme and includes all aspects of our health - from mental and physical, to financial, social and environmental wellbeing. We support flexible working and have a range of family friendly benefits.

Joining Bupa in this role you will receive the following benefits and more:

• Equivalent to 25 days holiday per year, increasing through length of service, with option to buy or sell
• Bupa health insurance as a benefit in kind
• An enhanced pension plan and life insurance
• Annual Health Services Bonus Scheme
• Support with travel costs via a season ticket loan or cycle2work
• Various other benefits and online discounts

Why Bupa?

We're a health insurer and provider. With no shareholders, our customers are our focus. Our people are all driven by the same purpose - helping people live longer, healthier, happier lives and making a better world. We make health happen by being brave, caring and responsible in everything we do.

We encourage all of our people to "Be you at Bupa", we champion diversity, and we understand the importance of our people representing the communities and customers we serve. That's why we especially encourage applications from people with diverse backgrounds and experiences.

Cromwell Hospital has recently been awarded the Inclusive Employers Standard (Bronze), recognizing its commitment to fostering an inclusive workplace. This prestigious accreditation highlights the hospital's dedication to diversity, equity, and inclusion, as well as the efforts of its teams, Executive Leadership, and the REDI (Respect, Equality, Diversity & Inclusion) Network.

Bupa is a Level 2 Disability Confident Employer. This means we aim to offer an interview/assessment to every disabled applicant who meets the minimum criteria for the role. We'll make sure you are treated fairly and offer reasonable adjustments as part of our recruitment process to anyone that needs them.

At Bupa we strive to ensure all our of customers, patients and staff are safe. All employees have a duty to ensure that safeguarding children, young people and adults at risk is prioritised and acted on appropriately

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