Job Opportunity: Housing Solutions Officer (Temporary)
Position: Housing Solutions Officer
Contract: Temporary, ASAP - 2 Month Contract
Possibility of Extension: Yes, based on project/budget
Pay Rate: 18.09 per hour (PAYE)
Working Hours: 36 hours per week, Monday to Friday, 08:45 - 17:00
Location: EN1 3ES
Job Purpose:
Main Duties and Responsibilities:
- Manage a flexible workload as designated by the line manager
- Work with service users to assess, design, plan, and implement Sustainable Housing Support Plans to increase their ability to maintain their tenancy and develop appropriate independent living skills.
- Establish, develop, and sustain effective working relationships with service users to encourage a process of change.e
- Support customers to maximize income by reducing debt, obtaining paid work, and entitlement to benefits.
- Provide appropriate and practical assistance and support to meet the needs and requirements of service users, individually and as a team.
- Deal with day-to-day inquiries and emergencies arising from contact with customers or other agencies.
- Support peer involvement program so peers are skilled and supported to lead peer activities and be part of the delivery of project activities.
Qualifications and Experience:
- Ability to assess, design, plan, and implement Sustainable Housing Support Plans
- Ability to work independently using own initiative whilst remaining accountable to line management
- Experience in providing housing support to people who have experienced homelessness across a range of projects, including Housing First, Dispersed, Shared Accommodation, and Private Rented Sector.
- Experience in providing housing support services to people who have experienced homelessness, including people with multiple and complex support needs, such as rough sleepers, people leaving prison/hospital, MAPPA
- Ability to ensure all aspects of casework are carried out by relevant legislation, safeguarding policies, and initiatives set
- Ability to establish, develop,p and sustain effective working relationships with service users and partners.
- Ability to ensure service users' casefiles and documentation are relevant and updated and that data is accurately entereintont the various IT systems
- Ability to constantly achieve performance targets and objectives
- Experience in working collaboratively to develop and deliver Sustainable Housing Support Plans
- Good knowledge of welfare, housing, and homelessness policy, strategies, legislation, and case law, and its implementation within a statutory homelessness service
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