Housing Solutions Officer

Job Opportunity: Housing Solutions Officer (Temporary)

Position: Housing Solutions Officer
Contract: Temporary, ASAP - 2 Month Contract
Possibility of Extension: Yes, based on project/budget
Pay Rate: 18.09 per hour (PAYE)
Working Hours: 36 hours per week, Monday to Friday, 08:45 - 17:00
Location: EN1 3ES

Job Purpose:

• Enfield's Street Homelessness Service was established to operationalize the Council's strategic aim of ending rough sleeping.

• The Street Homelessness Accommodation Team will provide housing support services across supported housing projects including those that have been housed in the Private Rented Sector. PRS Access Officer Support Workers will:
• Deliver proactive support to applicants with multiple and complex support needs to help maintain accommodation
• Provide advice and support services to vulnerable clients, focusing on tenancy sustainment.
• Support the co-ordination of all activities in conjunction with all agencies that Support the client, while maintaining the Council's standards about customers/internal customers and other stakeholders alike.
• To carry a caseload of customers and lead on ongoing support and direction through the casework management approach.
• Work with internal and external agencies to ensure clients have access to services which meet as many of their needs as possible

Main Duties and Responsibilities:

• Manage a flexible workload as designated by the line manager
• Work with service users to assess, design, plan, and implement Sustainable Housing Support Plans to increase their ability to maintain their tenancy and develop appropriate independent living skills.
• Establish, develop, and sustain effective working relationships with service users to encourage a process of change.e
• Support customers to maximize income by reducing debt, obtaining paid work, and entitlement to benefits.
• Provide appropriate and practical assistance and support to meet the needs and requirements of service users, individually and as a team.
• Deal with day-to-day inquiries and emergencies arising from contact with customers or other agencies.
• Support peer involvement program so peers are skilled and supported to lead peer activities and be part of the delivery of project activities.

Qualifications and Experience:

• Ability to assess, design, plan, and implement Sustainable Housing Support Plans
• Ability to work independently using own initiative whilst remaining accountable to line management
• Experience in providing housing support to people who have experienced homelessness across a range of projects, including Housing First, Dispersed, Shared Accommodation, and Private Rented Sector.
• Experience in providing housing support services to people who have experienced homelessness, including people with multiple and complex support needs, such as rough sleepers, people leaving prison/hospital, MAPPA
• Ability to ensure all aspects of casework are carried out by relevant legislation, safeguarding policies, and initiatives set
• Ability to establish, develop,p and sustain effective working relationships with service users and partners.
• Ability to ensure service users' casefiles and documentation are relevant and updated and that data is accurately entereintont the various IT systems
• Ability to constantly achieve performance targets and objectives
• Experience in working collaboratively to develop and deliver Sustainable Housing Support Plans
• Good knowledge of welfare, housing, and homelessness policy, strategies, legislation, and case law, and its implementation within a statutory homelessness service

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