Senior Service Development Lead

25M page views, 150,000 members, 13,000 contacts answered. Countless lives improved

Senior Service Development Lead -Cancer Patient Information Services

£55,000 - £65,000 plus benefits

Reports to: Head of Information Services

Grade: M2

Directorate: Policy, Information and Communications

Contract: Permanent

Hours: Full time 35 hours per week

Location: Stratford, London . Office-based with high flexibility (1-2 days per week in the office)

Visa sponsorship: You must be eligible to work in the UK to apply for this vacancy. Cancer Research UK is not able to offer visa sponsorship.

Closing date: 24 March 2026, 23:55

Recruitment process: 2 stage, 1st stage role based competency questions, 2nd stage presentation task and role based competency questions

Interview date: From the week commencing 7April 2026

How do I apply?

We operate an anonymised shortlisting process in our commitment to equality, diversity, and inclusion. CVs are required for all applications; but we won't be able to view them until we invite you for an interview. Instead, we ask you to fully complete the work history section and the application questions of the online application form for us to be able to assess you quickly, fairly, and objectively.

If you require more time to apply as part of a reasonable adjustment, please contact as soon as possible.

At Cancer Research UK, we exist to beat cancer.

We are professionals with purpose, beating cancer every day. But we need to go much further and much faster. That's why we're looking for someone talented, someone who wants to develop their skills, someone like you.

We're creating a brand new Service Development Unit within our Cancer Patient Information Services team - and you'll be the leader who brings it to life.

In this role, you'll shape and deliver innovative projects, drive agile ways of working, and help transform how people experience our information services. Working side by side with fundraising colleagues, you'll help us build more personalised journeys for our audiences and explore new, AI informed ways of reaching and supporting people.

You'll be supported by 3-5 direct reports and a collaborative network of colleagues across CRUK, all passionate about making a real, lasting difference.

What you'll do

• Lead a multidisciplinary team delivering rapid, user focused innovation projects.
• Develop personalised information to supporter journeys in partnership with fundraising teams.
• Explore AI enabled, multi channel ways to reach and support people affected by cancer.
• Use agile, sprint based approaches to prototype, test and iterate new ideas.
• Work closely with colleagues across CRUK to embed insight driven service design.

What you'll bring

• Experience leading innovation or service design projects from concept to launch.
• Strong understanding of agile methodologies and human centred design.
• Confidence using data, insights and analytics to drive decisions.
• Excellent stakeholder management and collaboration skills.
• Curiosity, resilience and comfort working in fast moving environments.

Desirable: Experience in health or cancer services; formal training in design thinking; experience setting up innovation labs.

Join us and help shape the future of how we support people affected by cancer. Together, we'll go further - faster.

Our organisation values are designed to guide all that we do.

Bold: Act with ambition, courage and determination

Credible: Act with rigour and professionalism

Human: Act to have a positive impact on people

Together: Act inclusively and collaboratively

We're looking for people who can believe in and embody these organisation values and can use them to drive forward progress against our mission to beat cancer.

If you're interested in applying and excited about working with us but are unsure if you have the right skills and experience we'd still love to hear from you.

What will I gain?

We create a working environment that supports your wellbeing and provide a generous benefits package, a wide range of career and personal development opportunities and high-quality tools. Our policies and processes enable you to improve your work-life balance, take positive steps in your career and achieve your personal wellbeing goals.

You can explore our benefits by visiting our careers web page.

Additional information

For more information about working with us please visit our website or contact us at .

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