GE and SM scheduler

80679 - GE and SM Scheduler

This GE and SM Scheduler will report to General Enquiries & Smart Metering Manager and will work within Network Operations South East Region based in our Maidstone office, with hybrid working if required. You will be permanent employee.

You will attract a salary of 33,247 per annum and a bonus of 3%

DIMENSIONS:

• To safely schedule staff (direct and contractors) in the Region.

• Achieve full utilisation of the resources and updating scheduling tools or any new scheduling systems.

• Operate work management tools (MRS), (GPS), (SAP) and PC systems to assist with the issuing and completion of work.

• Raise and process purchase orders using SAP, including the generation of management reports.

• Provide regular feedback to the Field Engineers and Field Staff Supervisors.

• Take and resolves telephone queries from internal and external customers.

• Communicate with other Directorates to ensure working at the Regional Office.

• Help investigate customer complaints.

• Record and co-ordinate Electricity Guaranteed Standards.

• Records annual leave and other absence.

• Communicate with Field Staff and update systems with timely information from site.

• Liaison with Local Authorities regarding NRSWA and Section 74 issues.

• Communicate with contactors to ensure compliance with section 74 of the New Roads and Street Works Act.

• Raise or request Street Works Notices and Permits

• To work as a team with other Delivery & Business Services Administrators, Field Staff Supervisors and Field Engineers to ensure staff are scheduled and utilised.

• Ensure compliance with procedures.

• Accomplish a storm role during emergencies.

PRINCIPLE ACCOUNTABILITIES:

Financial:

• Schedule staff to keep overtime expenditure to minimum levels.

Customer:

• Communicate with field staff and update systems to ensure our customers are given up to date information about their jobs.

• Ensure that Electricity Guaranteed Standards are followed and correctly recorded.

• Liaison with customers to make appointments and provide updates on progress with jobs.

• Schedule resources to minimise CML impact and customer complaints.

Process:

• Safely schedule staff (direct and contractors).

• Update SAP and other systems promptly.

• Raise purchase orders promptly.

• Ensure that the scheduling systems are updated to ensure there is good visibility of all staff.

• Record annual leave and other absence for all field based staff in the Region.

• Communicate with contractors to ensure compliance with section 74 of the New Roads and Street Works Act.

People:

• Active participation in Individual Performance Review (IPR) sessions with your Line Manager.

• Attendance at monthly Team Briefings.

• Manage days lost through sickness.

• Manage days lost through accidents.

• Manage non-lost time accidents.

KNOWLEDGE, SKILLS, QUALIFICATIONS & EXPERIENCE:

• A basic understanding of the Network and the types of jobs undertaken.

• Team working - The drive and ability to work co-operatively with others to achieve shared goals and improve the contribution of all members of the team.

• Flexible attitude to work and working hours.

• Level 3 City & Guilds 2339 formally 2322 certificate in electrical technology engineering.

• Enthusiastic & without losing sight of safety and security of supply.

• Motivate and bring staff to their full potential

• Manage field teams and monitoring Performance and costs.

• You will require a competent technical person with the ability to tackle several tasks and the ability to take on and learn new ones.