Housing Officer - Colchester/Tendring/Clacton/Harwich

Department: Operations/Southeast

Location: Colchester/Tendring/Clacton/Harwich (Home-based with regular travel required)

Reporting to: Operations Team Leader

Contract Type: Permanent

Hours of Work: 40 hours per week (Monday - Friday, 8:30am - 5:00pm)

Salary: 27,264.00 - 42,287.00 per annum

About the Role:
We are seeking a motivated and experienced Housing Officer to provide comprehensive support and management to Service Users residing in dispersed accommodation across the Colchester, Tendring, Clacton, and Harwich areas. This role requires a proactive and empathetic individual with excellent communication, interpersonal, and organisational skills.

Key Responsibilities:

Service User Support:

• Manage a caseload of approximately (Apply online only) Service Users.
• Conduct inductions and support Service Users settling into their new accommodation.
• Provide guidance and signposting to local services (doctors, shops, support agencies).
• Conduct regular visits and report any incidents, issues, or concerns.
• Ensure Service Users adhere to tenancy agreements and move-on dates.
• Arrange transportation for Service Users as needed.
• Prioritize Service User health and safety.
• Conduct regular welfare checks.

Property Management:

• Conduct regular property inspections and report any maintenance issues.
• Ensure timely repairs and replacements of property items.
• Recommend property relocations for optimal portfolio utilisation.
• Prepare properties for re-occupation after Service User departure.
• Ensure properties comply with all health and safety regulations.

Administration & Compliance:

• Maintain accurate and up-to-date records of all Service User interactions and property information.
• Ensure compliance with all relevant company policies and procedures.
• Prepare and submit required reports.
• Ensure appropriate property certification documentation is produced and recorded.

Stakeholder Engagement:

• Build and maintain positive relationships with local stakeholders (landlords, housing providers, support agencies).
• Liaise with local support agencies to ensure relationships are maintained.
• Assist in the local stakeholder involvement process by attending meetings as required.

Collaboration & Support:

• Work closely with your line manager and team members.
• Collaborate with others, attending meetings as required.
• Support team members and provide on-the-job training.
• Provide cover for other staff as agreed by the line manager.
• Be available for out-of-hours support in case of significant emergencies.

Essential Skills & Experience:

• Experience in supporting vulnerable adults or working within a housing environment.
• Excellent communication, interpersonal, and organisational skills.
• Ability to work independently and as part of a team.
• Strong problem-solving and decision-making abilities.
• Proficient in Microsoft Office Suite.
• Full UK Driving Licence (Essential)

Desirable Skills & Experience:

• Experience working with dispersed accommodation.
• Knowledge of housing legislation and homelessness issues.
• Experience using property management software.

Benefits:

• Competitive salary ( 27,264.00 - 42,287.00 per annum)
• 25 days annual leave plus national bank holidays
• Westfield Health Membership (offering cashback on health services plus discounts for retailers and gym memberships)
• Life Cover (2 x basic salary)
• 6-month probation period
• Employer pension contribution (4% employer, 4% employee)
• Laptop/Phone/other equipment if required as part of the job role
• Referral Scheme

Ready for a new challenge? Apply NOW!

Manpower is acting as a Recruitment Business for this role.