Student Fee Liaison

London Campus

Salary: £28,031- £33,002 per annum, plus £4,683 plus London weighting allowance

Permanent

The post - Student Fee Liaison

We have a new exciting opportunity for a dedicated front facing Student Fee Liaison to join our team at the UWS London Campus. This pivotal role will serve as the first point of contact for all finance-related student enquiries, providing personalised, one-to-one support throughout each student's financial journey. The postholder will play a key role in helping students understand and meet their tuition fee obligations.

Supporting a diverse student population of over 4,000, the Student Fee Liaison will advise on tuition payments, payment plans and Student Loans Company (SLC) funding. They will deliver accurate and timely guidance on matters such as tuition fees, invoices, payments, and available financial support. The role also includes hosting drop-in sessions, conducting individual meetings, and working collaboratively with colleagues across Finance, Registry, Student Services, and the London Hub to ensure a joined-up, student-focused approach.

The successful candidate should have the following:

• HND (RQF level 5) or relevant work experience.
• Extensive experience working in a customer relationship management or student support role.
• Performance basic analysis & maintenance of data sets and client information.
• Experience in using a variety of databases.
• Providing support to clients/students, particularly around service issues through a variety of mediums, including face to face, email and telephone support.
• Excellent time management skills.
• Ability to multitask effectively in a fast-paced environment.

ABOUT US

UWS has had a presence in London since 2015, and our London provision has generated significant interest and seen student numbers grow dramatically over recent years. UWS London Campus, close to one of the world's biggest financial capitals, is an exciting and vibrant place to work and study offering flexible technology-rich working and learning spaces with panoramic views of Docklands and Canary Wharf.

The University of the West of Scotland is one of Scotland's largest and most dynamic modern universities. Our reach across the country, together with our London campus, means that UWS is a significant force in global knowledge creation, innovation, and a leading provider of undergraduate, postgraduate and research degree education. Our degrees provide students with a transformational experience; equipping them with highly sought-after graduate skills that set them up for global success in world-leading sectors, industries and businesses.

With cutting-edge courses, modern pedagogy and practical knowledge, we enable our students and staff to experience the joy of learning, teaching, research and innovation, and apply their knowledge for the benefit of others.

UWS is officially ranked by Times Higher Education in the top 200 universities worldwide under 50 years old (2024 Young University Rankings)

Our professional services teams are the backbone of UWS, providing robust and innovative solutions to support the vast range of work across learning and teaching, and research and innovation. You will join a supportive and dedicated team, playing a key role in a range of work that will help drive forward our ambition to deliver world-leading research, and graduates who will design, shape and build a new future.

We offer our staff a caring and supportive environment, across five campuses, and a competitive benefits package which includes:

• 24 days of annual leave, plus a further 12 days for public/university holidays
• An additional days leave on your birthday
• Defined benefit contribution pension scheme (including death in service benefits upon joining the scheme
• A flexible approach to working pattern and work-life balance
• Employee discount scheme across 3,500 retailers
• Fitness facilities across our campuses
• Access to a range of health and wellbeing resources, including occupational health, physiotherapy and access to our Employee Assistance Programme
• Professional, career and research development opportunities.

Interview Date: 28th - 30th October 2025

Please note that the appointment will be made on the first point of the salary scale (unless by exception, where evidence would need to be provided).

The University reserves the right to shorten/extend the closing date of any position where a high/low volume of suitable applications are received. Therefore, if you are interested in this role, an early application would be encouraged.

You can find out more about how the University uses your personal data as part of the recruitment process by looking at the UWS HR Applicant Privacy Notice

UWS are committed signatories to the Armed Forces Covenant.

UWS is committed to equality and diversity and welcomes applications from underrepresented groups.

UWS is a "Disability Confident" employer.

University of the West of Scotland is a registered Scottish charity, no. SC002520