Customer Success Engineer

Join a fast-growing tech startup that's revolutionising car ownership and fleet management. With a flagship product already in market, they're now scaling and we need your technical expertise and client facing skills to deliver seamless, impactful implementations for their growing customer base.

Implementation Consultant - Up to 75k - Hybrid (London + customer sites)

As an Implementation Consultant, you'll take the lead on onboarding new customers - from early solution scoping through to hands-on integration and post-launch optimisation. You'll bridge the gap between technical delivery and customer success, ensuring every implementation is tailored, smooth, and sets clients up for long-term success.

What you'll be doing:

• Own the end-to-end implementation lifecycle: from presales technical input, solution design, integration, testing and go-live.
• Act as a trusted advisor to clients, understanding their needs and translating them into tailored configurations and integrations.
• Deliver hands-on support during onboarding, including system setup, API integration, data mapping, and troubleshooting.
• Collaborate with product and engineering teams to advocate for customer needs and resolve any implementation blockers.
• Conduct on-site visits for key phases of the project - e.g. discovery, deployment, and training.
• Ensure each implementation meets both customer expectations and internal standards for quality, performance, and maintainability.
• Contribute to internal process improvements, helping us scale our implementation function efficiently.
• Log, track, and follow up on product feedback, feature requests, and technical issues.

What you'll bring:

• Experience in a customer-facing technical role (implementation, solutions engineering, or similar), with a strong understanding of APIs and system integrations.
• A proactive, problem-solving mindset and a genuine passion for helping customers succeed.
• Technical fluency across modern development stacks and integration patterns.

Bonus points if you've worked with any of the following:

• Java / Spring Boot
• JavaScript / TypeScript
• React / Next.js
• RESTful APIs / HTTP
• Microservices architecture
• AWS (e.g. DynamoDB, SQS, SNS)

This is a permanent position offering up to 75,000 + bonus, healthcare, and other benefits.

You'll work in a hybrid model - typically 2+ days per week onsite at their London office or customer locations.

Apply now or contact Louis Woods at Spectrum IT Recruitment for more info.

Spectrum IT Recruitment (South) Limited is acting as an Employment Agency in relation to this vacancy.