System Support Analyst

System Support Analyst

Orpington Office based

30,000 DOE

About the Role

Gerrard White are working with our well respected leading law firm client who are on the search for a System Support Analyst. This role offers a dynamic blend of technical expertise, problem-solving, and collaboration.

Who You Are

• You bring 3+ years of expertise with Practice Management Systems (PMS), within a legal environment.
• Your skill set includes system administration, training, upgrades, data cleansing, scripting, and development-always tailored to meet business and user needs.
• Knowledge of SOS Connect and Practice Manager is a plus.
• You have 2+ years of experience as an analyst or developer, showcasing your ability to:
• Analyse, present, and query system data.
• Design, develop, and test software applications.
• Coordinate and manage software projects

About the Team

The team is at the heart of optimising business processes and system functionality. They oversee the support, implementation, configuration, and integration of software applications that streamline work flows and enhance efficiency. Collaboration is key to their success; value diverse expertise, encourage shared problem-solving, and strive to create a dependable knowledge base.

Key Responsibilities

• Front line PMS Support: Provide front line support and administrative coverage for the Practice Management System, addressing customisation's, work flow management, reporting, and development.
• Lead Projects: Take ownership of critical PMS-related projects, including:
1. Annual PMS Software Upgrade: Manage and coordinate the upgrade process.
2. Ongoing PMS Data Cleansing/Housekeeping: Oversee data quality initiatives to maintain system accuracy.
• System Enhancements: Support broader business systems and lead system change initiatives to align with evolving organisational needs.

Ready to take the next step in your career? Apply now and become a part of a growing team!

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