Income Recovery Officer

Income Recovery Officer - 34,443 pa

Hybrid Working - Minimum 3 Days onsite in Hemel Hempstead

We have a new exciting opening for an Income Recovery Officer.

The successful candidate will accurately record-keep, engage with tenants and assist in developing monitoring systems. This role includes staying updated on legislation, attending meetings, and performing duties in line with policies and best practices.

Key Responsibilities:

• Manage and monitor rent accounts, ensuring regular reviews and appropriate actions in line with policies.
• Prepare and serve legal notices and represent Hightown in possession cases as necessary.
• Conduct home visits to tenants as required by tenancy conduct or procedures.
• Coordinate responses to welfare reform, ensuring policies reflect legislative changes and effective data collection.
• Liaise with Housing Benefit departments and the Department of Work and Pensions for prompt payment and issue resolution.
• Maintain up-to-date knowledge of housing and welfare benefits, providing advice and signposting tenants to relevant agencies.

Experience and Qualifications Required:

• Relevant experience as an Income Recovery Officer or in credit control and debt/arrears recovery.
• Educated to GCSE with a grade C or above in English and Maths.
• Proficient in using computer systems, including spreadsheets and various software packages.
• Knowledge and understanding of Housing and Welfare benefits.
• Previous experience engaging with customers or service users.

About Us

Hightown is a charitable housing association operating principally in Hertfordshire, Bedfordshire, Buckinghamshire and Berkshire. We believe everyone should have a home and the support they need, so our aim is to build new homes and to provide excellent housing and support.

We currently manage over 9,000 homes and employ over 1100 Permanent and Bank staff in our Care and Supported Housing Schemes and from our head office in Hemel Hempstead. We have an annual turnover of 121 million and a development programme that will deliver over 350 new affordable homes each year.

The Benefits

We offer a range of benefits which include:

• 33 days of annual leave including Bank Holidays, rising to 35 days with service
• 34,443 pa for 35 hours a week contract
• Monthly attendance bonus
• Ongoing professional development and support to deliver outstanding support
• Access to favourable discounts and savings at high street retailers, gyms, restaurants, and cinemas
• Workplace pension scheme and life assurance of three times your annual salary
• Employee support and health & wellbeing services
• Well-equipped on-site gym

We will be reviewing and interviewing candidates on an ongoing basis, so we encourage you to apply early to avoid missing out.

Hightown is an Equal Opportunities & Disability Confident Employer