Customer Service Advisor

Are you a customer-focused professional with a passion for technical products, problem-solving and helping customers find the right solutions? If so, this could be the perfect opportunity for you!

We are recruiting on behalf of a well-established manufacturer, supplying a loyal trade customer base. As the company continues to grow, they are looking for a Customer Services Coordinator to be the first point of contact for customers, providing expert guidance and exceptional service.

Why Join This Team?

• Varied Role - A great mix of customer service, technical support, and admin duties
• Friendly, Supportive Team - Work in a small, close-knit office next to the factory
• Stable & Established Business - Join a company with a strong reputation and long-term staff

Your Role:

Customer & Sales Support

• Handling a wide range of customer queries about products & services
• Managing incoming calls & emails professionally and efficiently
• Assisting with technical queries and advising customers on product options
• Processing payments & invoices

Administrative Tasks

• Managing appointments, meetings & schedules
• Handling incoming & outgoing mail/packages
• Ensuring smooth day-to-day operations in the office

Technical Learning & Development

• Gaining in-depth knowledge of the company s products & manufacturing processes
• Using this expertise to provide technical support to customers

What We re Looking For:

• Excellent communication skills - Clear, professional & confident
• Organised & detail-oriented - Able to juggle multiple tasks
• Ability to use Microsoft Office (Word, Outlook etc)
• Professional & approachable - You ll be the face of customer service
• Ability to sell and promote the companys products
• Able to commute daily to Harlow
• Previous experience in a manufacturing company selling to trade would be ideal

The Details:

• Monday - Friday, 8am - 5pm
• Competitive salary - Based on experience
• Office-based role in a friendly, established team

If you're looking for a stable, hands-on role in a growing business where your technical expertise and customer service skills will be valued, we'd love to hear from you!

Closing date 24/4/25