Client Services Manager

Client Services Manager - 36,000 - Property industry - 9am - 5pm - Kelvedon area

A client of ours in the Kelvedon area are recruiting a Client Services Manager to join their team. This is a full-time permanent position working Monday - Friday 9.00am - 5.00pm and paying 30,000 - 36,000 per annum depending on experience.

Reporting to the Head of Commercial Operations, key duties include but are not limited to:

• Serve as the main contact for high-value clients, ensuring satisfaction.
• Manage client communications, feedback, and service delivery.
• Lead Client Services Coordinators, setting goals and tracking progress.
• Provide training and support team growth through one-on-one meetings.
• Coordinate client visits and manage scheduling challenges.
• Establish KPIs, drive performance, and implement improvements.
• Ensure compliance with company policies and regulations.
• Collaborate with management to enhance client satisfaction and growth.
• Analyse feedback for service improvements and up-selling opportunities.
• Lead by example, driving a results-oriented, collaborative environment.

Skills and Experience required to be considered for this Client Services Manager position:

• Experience within building and maintaining strong client relationships.
• Familiarity with industry regulations and risk management practices.
• Excellent communication skills
• Experience within analysing data and trends for continuous improvement.
• Real Estate and Property industry experience desriable

Great Benefits to working for this company include:

• Company pension
• Free parking

If you feel like you meet the above criteria & would like to be considered for this Client Services Manager position, please apply with your CV and contact Katie at Prime Appointments for a confidential chat.