Customer Service Executive

Customer Service Executive
Location: Portsmouth
Salary: 25,500 - 26,000
Full-time, Permanent

Are you an experienced Customer Service Executive with a background in transport or logistics? Do you thrive in a fast-paced environment, providing top-tier service and support? If so, we want to hear from you!

We are looking for a Customer Service Executive to join a dynamic and growing company based in Portsmouth. In this role, you will be the first point of contact for customers, ensuring smooth and efficient operations while delivering excellent customer service.

Key Responsibilities for a Customer Service Executive

• Manage customer queries via phone and email, providing timely and effective resolutions
• Track shipments, and provide real-time updates to customers
• Investigate and resolve delivery issues, ensuring minimal disruption to operations
• Maintain accurate records in the system and generate reports as required, including KPI's
• Work collaboratively with internal departments to enhance customer experience

What we are Looking For

• Previous experience in a UK office-based customer service role (within transport, logistics, or supply chain is desirable)
• Strong communication skills with a proactive and problem-solving mindset
• Ability to multitask and work under pressure in a fast-moving environment
• Proficiency in using CRM systems and Microsoft Office (Excel, Word, Outlook)
• A keen eye for detail and excellent organisational skills
• A professional and polite "can do" attitude

What is in It for You?

• Competitive salary of 25,500 - 26,000
• 20 days annual leave, increasing with service
• Supportive team environment with opportunities for career growth
• A chance to work with a well-established and reputable firm

If you have the skills and experience we're looking for, apply today!

WR Logistics are the recruitment partner for all vacancies in the logistics industry. We recruit UK wide for permanent and contract jobs.

WR is acting as an Employment Agency in relation to this vacancy.