Deskside Support Engineer (Onite)

Deskside Support Engineer (Onsite) London

Deskside Support Engineer / Onsite IT Support Engineer / End User Support Engineer

Join Our Dynamic IT Support Team!

About the Role:

Are you a hands-on IT professional with a passion for delivering exceptional in-person support? We have an exciting opportunity for a Deskside Support Engineer in our London office. You ll be at the forefront of IT operations, providing VIP/white-glove support to senior stakeholders and ensuring a seamless technology experience.

In this role, you will be responsible for resolving complex hardware and software issues, performing break-fix support, and managing laptop builds, imaging, and deployments. You will leverage tools like SCCM and Intune to streamline IT operations and ensure the smooth functioning of our end-user environment.

This is not just another support role. If you re eager to grow, you ll have the chance to step into a supervisory or team leadership position as the team expands, acting as a key escalation point and deputy to the team leader.

Key Responsibilities:

• Provide white-glove/VIP support to senior executives and key stakeholders, ensuring a seamless technology experience.
• Deliver deskside and in-person IT support for Windows 10/11, Microsoft Office 365, and other essential software.
• Diagnose and resolve hardware issues across laptops, desktops, mobile devices, and peripherals.
• Perform laptop and desktop imaging, configuration, and deployment using SCCM, Intune, or other endpoint management tools.
• Manage software installations, updates, and patching via SCCM and Intune to ensure smooth IT operations.
• Own incidents from start to finish, ensuring swift resolution within agreed SLAs and KPIs.
• Maintain IT procedures, standards, and documentation while collaborating with cross-functional technology teams to reduce recurring issues.
• Contribute to IT projects, rollouts, and continuous improvement initiatives to enhance service delivery.

What We re Looking For:

• Proven experience providing in-person IT support to senior executives in a corporate or professional services environment.
• Expertise in white-glove/VIP support, with the ability to work under pressure and provide a high level of service.
• Strong knowledge of break-fix troubleshooting, hardware repairs, and laptop imaging.
• Proficiency in Microsoft Office 365, Windows 10/11, and Office 2016.
• Hands-on experience with SCCM and/or Intune for device management and software deployments.
• Familiarity with call logging systems (e.g., ServiceNow) for efficient ticket resolution.
• Experience working in legal, finance, or accountancy sectors with exposure to bespoke applications (e.g., iManage, BigHand, Document Management Systems) is a plus.
• Excellent troubleshooting and problem-solving skills with a logical approach.
• Bonus: Basic knowledge of scripting languages (e.g., PowerShell) for automation.

What s in It for You?

• Competitive salary plus performance-based bonuses.
• Comprehensive benefits package, including:
  • Private medical and dental insurance.
  • Travel and accident insurance.
  • Critical illness cover.
  • Season ticket loans and cycle-to-work schemes.
  • Generous pension contributions.
• Access to our Global Skills Academy featuring live workshops, podcasts, and on-demand learning.
• A supportive environment that promotes personal and professional growth.

Additional Information:

• Location: Full-time, onsite role in London (Monday to Friday).

If you re a passionate IT professional who thrives in an in-person support role and enjoys working with modern IT tools and VIP users, we d love to hear from you!

Ignite Digital Talent is committed to creating equal opportunities and welcomes applications from all qualified individuals eligible to work in the UK, regardless of colour, ethnic or national origin, race, gender, sex, disability, age, sexual orientation, religious or political beliefs, marital status, or family circumstances