Housing Technical Support - Customer Service / Administrator

Housing Services Officer Role in Kings Cross

Housing Role - Fantastic Company and Team

Liaising with Tenants, Raising Repairs

To provide effective and efficient administrative support to the professional and technical officers. The role will involve dealing with the public and service users and to ensure high standards of quality and customer care and timeliness in carrying out these functions. To make suggestions for improvements in service delivery if appropriate and to participate in the redesign of systems processes and procedures.

36 hour week - Hybrid working

Fantastic Opportunity to join a supportive team - working in the North London

Duties

Experience of dealing with high call volumes in a professional, polite, sensitive, efficient and timely manner, to a high standard of customer care using the appropriate greeting, including name, adapting methods of communication to meet the needs of the customer and ensuring that a positive image

Job-holders in contact centres will work primarily with service users face to face, over the telephone or via written or electronic correspondence.

All jobs are responsible for responding directly to service users either providing information or assisting with service transactions.

Roles in the contact centres generally require some previous experience across at least two service areas

Temporary position (on-going)

Fully office based for two weeks

• Office 3 days - Home 2 days until fully competent then Office 2 days - Home 3 days
• Rota based shifts
• Planning & Webchat experience preferable