Process Analyst

Process Analystc.£50,000 per annum Bedford 12 Month FTCHybrid Working Are you ready to become our new Process Analyst? Do you want to work for a purpose-driven organisation dedicated to making a positive difference in the lives of citizens across the UK?The Process Analyst plays a crucial role in supporting customer-focused teams by ensuring cross-team and cross-Directorate processes are well-documented and communicated. This role involves mapping and analysing processes to identify more efficient and effective ways of working, ultimately enhancing the customer experience.Role OverviewThe Process Analyst will report directly to Senior Operational Improvement Manager . In this role, you will be responsible for:Key Responsibilities:

• Support the development and implementation of Directorate-wide policy on process and procedure governance
• Develop standard process documentation, including simplified process maps and standard operating procedures.
• Identify and document core processes across the Customer Directorate.
• Conduct process assessments and analyse data to identify local variations and areas for improvement.
• Collaborate with stakeholders to gather requirements and define process improvement goals.
• Lead and facilitate process improvement workshops and brainstorming sessions.
• Recommend process performance metrics to ensure ongoing efficiency and effectiveness.
• Work with IT and Directorate colleagues to leverage technology solutions for process automation and optimisation.

You will need to demonstrate the following skills and experience:

Experience in process mapping (using a recognised format such as BPMN or Flowcharting) using software such as MS Visio and Miro.

Strong analytical and problem-solving skills.

Excellent communication and collaboration abilities