Leasing Operations Manager

Leasing Operations ManagerLocation: LondonOverviewWe are looking for a motivated and detail-oriented Leasing Operations Manager to support our Head of UK Residential Sales & Lettings in delivering exceptional leasing and operational standards across our high-volume build-to-rent portfolio. This is an exciting opportunity to develop your skills while working on high-profile developments and contributing to maximising rental income and tenant satisfaction.What's in it for you?

• Hands-on experience across all aspects of residential leasing and operations
• Opportunities to develop your skills and grow your career
• Supportive and collaborative team environment
• Exposure to exciting new developments and innovative projects
• Competitive salary and benefits package

Responsibilities

• Support weekly re-pricing of apartments to maintain competitive rental values
• Assist with negotiating new lettings, renewals, and checking tenancy documentation for accuracy
• Manage tenancy changes such as change of sharers and Deeds of Surrender (DOS)
• Conduct end-of-tenancy walkthroughs, identify issues, and ensure readiness for next tenants
• Support tenant deductions, relocations, meetings, and resolution of tenant issues
• Monitor and replenish furniture stock, oversee delivery and installation, and sign off completed works
• Assist with compliance to the Renters Reform Bill, updating policies and contracts as required
• Help mobilise and review new and existing developments, supporting operational readiness and improvement initiatives
• Gain knowledge of upcoming sites to contribute to future mobilisation and design processes

Experience Required

• Minimum 2 years' experience in the build-to-rent (BTR) industry
• Strong understanding of the leasing process, current legislation, and industry requirements
• Excellent organisational and administrative skills with strong attention to detail
• Ability to communicate effectively and build rapport with tenants, colleagues, and stakeholders
• Proactive, collaborative, and willing to take ownership of tasks
• Able to manage multiple priorities and meet deadlines
• Familiarity with tenancy law and residential leasing processes (desirable but not essential)
• Methodical, organised, and committed to delivering excellent service