Resident Liaison Officer

Resident Liaison Officer RLO - Haringey
We are looking for an experienced Resident Liaison Officer for my Client for an on going role covering a project in the Haringey, North London area. The sites are live tenanted properties. A background within this role is essential to be able to hit the ground running. This is a great company to work for with perks.

Resident Liaison Officer Overall duties:

• Facilitate the smooth running of projects by building and maintaining positive relationships between the residents, sub-contractors, client representatives and the team.
• Work closely with Project and site management team to ensure quality of customer service is maintained to a high level, including resolution of issues raised.

Resident Liaison Officer Responsibilities

• Maintain working relationships with client representatives to reduce duplication and ensure consistency of information and approach.
• Maintain customer service processes and systems as relevant for the site / residents.
• Liaise with site team and Project Manager to ensure the smooth running of the project
• Basic site administration including data entry of the in house probe system for such as:
• Right to Work Checks Checking of right to work for subcontractors including taking copies of passport or checking settlement status on the government website.
• Draft responses and communications for residents and other parties.
• Respond to all resident issues, working closely with project and site management team to ensure resolution of issues raised and recommend changes, in line with company policies.
• Ensure prompt resolution / closure of all RLO matters.
• Maintain record of all issues raised with all points of resolution on system.
• Escalate unresolved issues to CSM, when appropriate to do so.

Resident Liaison Officer Key tasks

• Answering of phone calls and making any necessary appointments.
• Work with client and resident representatives to track all services within the project, issues raised and their resolution.

This Resident Liaison Officer role is on going, working on a temp to temp or CIS basis. Full time role Monday- Friday.

Salary for this resident liaison officer role is negotiable for the right candidate.

Immediate starts available.

All applicants for this resident liaison officer role most have a driving license and have their own transport to use for work. Fuel is paid for.