Housing Officer - IA London/Hertfordshire (9 month)

Department: IA Accommodation

Location: London and Hertfordshire (Extensive travel required)

Reporting to: IA Team Leader

Contract Type: Fixed Term (9 months - Maternity Cover)

Hours of Work: 40 hours per week (Monday - Friday, 8:30am - 5:00pm)

Salary: 26,215.00 - 40,660.00 per annum

About the Role:
We are seeking a highly organised and proactive Housing Officer to cover a 9-month maternity leave. You will be responsible for the effective management of Initial Accommodation (IA) housing, providing crucial support and guidance to team members and ensuring the well-being of service users. This role requires excellent communication skills, a strong understanding of compliance, and the ability to manage a busy workload while prioritising safeguarding.

Key Responsibilities:

Property Management & Compliance:

• Plan and conduct regular property inspections and audits.
• Ensure properties meet required standards and comply with all relevant regulations.
• Report on inspection outcomes and recommend necessary actions.
  
  Team Support & Development:
• Provide guidance, training, and support to team members.
• Ensure team training is up-to-date and aligned with contract requirements.
• Service User Welfare:
• Prioritise the safeguarding of all service users within IA accommodation.
• Handle complaints and respond appropriately and professionally.
  
  Operational Efficiency:
• Ensure the smooth and efficient operation of IA housing.
• Meet Key Performance Objectives (KPOs) within established timeframes.
  
  Stakeholder Management:
• Maintain professional communication with internal and external stakeholders.
  
  On-Call Availability:
• Provide on-call cover during peak times or emergencies.
  
  Essential Skills & Experience:
• Proven experience in housing management or a related field.
• Strong understanding of compliance and regulatory requirements.
• Excellent communication, interpersonal, and organizational skills.
• Ability to work independently and manage a busy workload.
• Commitment to safeguarding vulnerable individuals.
• Full UK Driving Licence (essential due to extensive travel).
  
  Desirable Skills & Experience:
• Experience working with vulnerable adults or within the asylum/immigration sector.
• Knowledge of relevant housing legislation.
  
  Benefits:
• Competitive salary ( 26,215.00 - 40,660.00 per annum)
• 25 days annual leave plus national bank holidays
• Westfield Health Membership (offering cashback on health services plus discounts for retailers and gym memberships)
• Life Cover (2 x basic salary)
• 6-month probation period
• Employer pension contribution (4% employer, 4% employee)
• Laptop/Phone/other equipment if required as part of job role
• Referral Scheme