VIP 2nd Line Support Analyst

VIP 2nd Line Support Analyst - 250 to 300 PD - Inside IR 35

Our long-standing client, an FTSE 250 financial services provider, is hiring a VIP 2nd Line Support Analyst with experience supporting enterprise corporations within an End Users/EUC Experience Team. To be successful, you must have demonstrable experience within a 2nd line service desk position, resolving face-to-face service requests up to C-Suite/VIP level and a strong understanding of Microsoft suite, AD, ServiceNow and Webex/MS teams. Our client is offering a day rate of 250 to 300 PD for a 6/12-month project to be based in London (Whitfield Street) 5 days per week.

Key Responsibilities:

• Facilitate Joiners, Movers, and Leavers, including deployment of equipment, updates to Active Directory, and software installation.
• Ensure service requests are fulfilled in line with agreed SLAs and that users are communicated to, updating them through the process.
• Escalation of potential Major Incidents and Risk Events for management visibility and resolution.
• Participate in Mobile Device Management, ensuring that all new devices are enrolled correctly, the stock of mobile devices is maintained, and defective devices are repaired/replaced swiftly.
• Participate in the provision of Desktop Hardware (currently Desktops, Laptops, Thin Clients) ensuring that a stock of built devices are available for deployment as required.
• Support Meeting Rooms in terms of break/fix and maintaining updates to hardware/software, keeping it in support and working effectively.
• Administer Webex/Teams for users across the group, including new user provision, plugin updates, and removal of leavers

Key Experience:

• Proven experience within a 2nd line support role, within a service desk, service deliver, EUT/EUC environment is a must have
• Domain industry experience within a financial services or professional services environment is a must-have
• Working knowledge of AD, ServiceNow, Webex/MS teams Citrix, and Cloud printing solutions is a must-have.
• Experience setting up meeting rooms, building laptops, setting up printers, break/fix and hardware is a must have
• Experience supporting VIP, C-Suite and Senior Managers within a professional environment is a must have.

One stage interview process, to start ASAP, unfortunately candidates with 4 week notice periods will not be considered.

VIP 2nd Line Support Analyst - 250 to 300 PD - Inside IR 35