HR Team Leader - Social Care

HR Team Leader
Hybrid - London (2 days in office, rest remote)
33,684 - 35,457 per annum
9 MONTHS FIXED CONTRACT

Our client is seeking a proactive and detail-oriented HR Team Leader to join their dynamic People & Culture team. This is a fantastic opportunity for someone with experience in HR shared services, looking to step into a leadership role without direct line management responsibilities.

About the Role:
As an HR Team Leader, you will oversee a small team handling incoming HR queries, ensuring timely resolution and efficient service delivery. You'll manage the workflow, allocate queries, and act as the escalation point for complex issues. Working closely with HR Business Partners, Payroll, and Recruitment, you will play a key role in delivering an integrated HR service.

Key Responsibilities:

• Oversee and allocate incoming HR queries, ensuring timely resolution.
• Act as the first point of contact for HR Coordinators, providing guidance and support.
• Ensure consistent HR processes across the employee lifecycle, including onboarding, contracts, and DBS checks.
• Work closely with HR Business Partners to support TUPE processes and change management.
• Maintain accurate data in HR systems, ensuring compliance with policies and data protection.
• Monitor the HR ticketing system and continuously seek process improvements.

What We're Looking For:

• Experience: Proven background in a high-volume HR shared service environment.
• Leadership: Experience in a supervisory role with the ability to guide and support a team.
• Systems & Processes: Proficiency in HRIS systems, Microsoft Office 365 (Excel, Teams, SharePoint).
• HR Knowledge: Strong understanding of employment legislation and HR best practices.
• Communication & Problem-Solving: Ability to influence, negotiate, and manage resolutions effectively.

Why Join?

• Work in a fast-paced, supportive HR environment with opportunities for professional development.
• Hybrid working model - enjoy flexibility while contributing to a high-impact role.
• Be part of an organization committed to mental health and wellbeing.

Interested? Apply now or get in touch for more details!