Servicing and Arrears Specialist

Job Title: Servicing and Arrears Specialist

Location: London Hybrid 2 days in the office, 3 days WFH per weekSalary: Up to £40,000 depending on experience Hours: Monday to Friday 9 am to 5 pm

Benefits:

• Generous holiday entitlement
• Flexibility to work from home up to 3 days per week
• Pension scheme
• Enhanced Maternity/Paternity leave
• Health insurance
• Electric Vehicle scheme
• Regular Social events
• Cycle to Work Scheme
• Life Insurance
• Cycle to work scheme

About the position of Servicing and Arrears Specialist:

We are delighted to be working with an award-winning Specialist Mortgage Lender who has a new vacancy for a Servicing and Arrears Specialist. The ideal candidate will have Buy to Let loan servicing experience gained with a Mortgage lender or mortgage and loan servicer

Responsibilities for the role of Servicing and Arrears Specialist:

• Uphold high standards of consumer duty across all mortgage servicing activities, ensuring customers are treated fairly and consistently.
• Review borrower requests and referrals, supporting decision-making to deliver the best outcomes for customers.
• Monitor mortgage arrears and collaborate with third-party servicers and funding partners to agree on collection strategies and process improvements.
• Assist with servicing, reporting and provide accurate documentation for internal teams and institutional funders.
• Oversee arrears and litigation cases, ensuring all actions comply with company policies, FCA regulations, and MCOB requirements.
• Track arrears trends, escalate complex or high-risk cases with clear recommendations, and maintain accurate records to support audit readiness.
• Contribute to the continuous improvement of servicing, arrears, and litigation processes, always keeping the customer at the heart of decisions.

Experience and skills required for the role of Servicing and Arrears Specialist:

• Experience in mortgage debt collection, including dealing with loans in default at expiry with a mortgage servicer or mortgage lender in the BTL lending sector.
• Customer-focused with the ability to find effective solutions for borrowers, internal and external clients.
• Have a Consumer Duty mindset
• Desired understanding of AML policies and procedures
• The ability to work in a fast-moving environment where priorities can change
• Good time management skills
• A good sense of humour

For more information regarding the role of Servicing and Arrears Specialist, please contact usStellar Select is acting as an employment agency and is a corporate member of the REC.Due to a high volume of applications, we will only contact you if your application has been successful. We aim to contact all successful contacts within two business days.