Senior Hosting Technician - 2nd / 3rd Line Support

Senior Hosting Technician 2nd / 3rd Line Support

Location: Redhill (Hybrid)

Salary: £35,000 £45,000 (more for the right person) + 5% performance bonus

Hours: 8-hour shift between 8am 6pm

Type: Full-time, Permanent

About Our Client

Our client is a growing Managed Cloud Services provider that s passionate about people, technology, and exceptional customer service. From their humble beginnings to managing 400+ business IT systems, their mission has always been simple deliver cutting-edge tech wrapped in kind, competent, and efficient support, serving the direct customer, MSP channel and SaaS vendors.

They ve grown 40% year-on-year over the last two years, and they re looking for another talented, personable, and ambitious Senior Hosting Technician (2nd / 3rd Line Support) to join their friendly team in Redhill.

The Role

As a Senior Hosting Technician, you ll be responsible for delivering high-level technical support across their hosting, networking, and cloud infrastructure environments. You ll handle escalated issues from the 1st Line team, troubleshoot complex systems, and play a key role in maintaining the uptime, performance, and security of their hosted platforms.

You ll also contribute to project work, system improvements, and mentoring junior colleagues, helping them continue to provide industry-leading service to their clients.

What You ll Do:

• Act as the escalation point for 1st Line Engineers, providing expert guidance and troubleshooting support.
• Manage complex incidents across Windows, Linux, and virtualised server environments.
• Support and maintain network infrastructure, including switches, firewalls, and VPNs.
• Diagnose and resolve performance and connectivity issues across cloud and hosted systems.
• Implement updates, configuration changes, and security patches.
• Lead on system monitoring, capacity management, and service improvements.
• Assist with project delivery, migrations, and new client onboarding.
• Document procedures, create knowledge base articles, and share best practices.
• Collaborate with colleagues to continuously enhance our client s service offering and customer satisfaction.

What You ll Bring:

• Minimum 4 years experience in a similar 2nd / 3rd Line Support or hosting role.
• Strong communicator able to explain technical issues clearly and confidently.
• Advanced knowledge of Windows Server, Active Directory, and Group Policy.
• Solid understanding of networking concepts (firewalls, DNS, DHCP, VLANs, TCP/IP, routing, VPNs).
• Experience with Microsoft RDS / Remote Desktop and ideally Citrix Virtual App/Desktops.
• Hands-on experience with virtualisation technologies (VMware, Hyper-V).
• Familiarity with cloud platforms such as Microsoft 365, Azure, or AWS.
• Confident troubleshooting hardware, software, and infrastructure issues.
• Strong organisational skills and ability to prioritise multiple tasks.
• Live within 60 minutes of Redhill.

What s In It For You:

• £35,000 £45,000 base salary (willing to pay more for the right person)
• 5% performance bonus
• days holiday (rising with service)
• Company laptop
• In-house and external training to support your growth
• Frequent team socials and Free Food Fridays
• Free onsite parking
• Frequent overtime opportunities
• A supportive, people-first culture where your input is valued and your expertise makes a difference

Sound Like You?

If you re ready to take on a rewarding technical role with genuine career growth, apply now and join a business where people, passion, and performance come together.