Network Technician

Network Technician - Slough - £38k + excellent benefits

Our client is a well-established school based in Slough; due to continued growth and expansion they are looking to recruit a Network Technician

Key tasks and Responsibilities:

• Under the guidance of the Network Manager: Provide specialist ICT support that ensures the school/centre establishes and maintains high quality learning facilities.
• Become the "second in command" to the Network Manager, and if working for a Trust Network Manager, potentially lead that satellite site - so the ability to work independently is a must.
• Maintenance of specialist equipment, check for quality/safety, undertake specialist repairs/modifications within own capabilities, and arrange for other repairs/modifications to be carried out by others.
• Demonstrate and assist in the safe and effective use of specialist equipment/materials.
• Provide specialist advice and guidance as required to School/Centre.
• Ability to effectively communicate (verbally and in writing) technical information at an appropriate level, and in a suitable style, having assessed the audience.
• Implement agreed work programmes/practices under the guidance of Senior Staff.
• Monitor and manage stock within an agreed budget, cataloguing resources and undertaking audits as required.
• Disk space checks
• Backup checks
• Event log checks
• Cluster Shared Volume/Shared Storage for Hypervisors
• SNMP Traps

Technical Expertise:

• Monitor onsite helpdesk, ensuring ticket resolution quality and quantity is within SLA
• Resolve tickets at all levels (first through to third line)
• Set up and maintain complex physical and virtual Windows server environments
• Configure and troubleshoot basic network and switch management
• Install hardware and software applications as required
• Configure and troubleshoot Mobile Device Management in Apple environments
• Perform maintenance tasks for user accounts
• Develop and engage with network and service monitoring reports and utilities