Service Support Manager

Due to ongoing success, our client is looking for a Service Support Manager to help manage new projects.

• Based in Dorking
• Up to £45,000 salary (DOE)
• Hybrid (2 days WFH)
• Monday Friday, 9am 5:30pm

Benefits:

• 25 days holiday + bank holidays
• Bupa healthcare
• Pension scheme
• Parking onsite

Job Description:

• Working closely with end users, engineers, and sub-contractors to book installs
• Diary management, coordinating schedules
• Liaising with suppliers, ordering equipment and ensuring it arrives on time
• Ensuring that essential documents i.e. risk assessments are available and up to date
• Monitoring projects and ensuring they are running smoothly
• Updating the CRM and helpdesk systems
• Collating and sending reports
• Managing the helpdesk ticketing system

Person Specification:

• Previous experience in a similar role is essential
• Experience working in the IT industry
• Organised with a can-do attitude
• Excellent communication skills

Refer a friend and earn £100! If you have a friend who is also searching for a new opportunity in the local area, recommend Optima and if we place them (providing they complete their 3-month probation period), you will receive a £100 retail voucher of your choice!

Please note that if you have not been contacted within 5 working days, then unfortunately on this occasion your CV has not been shortlisted.

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Optima Recruitment Limited are acting as a recruitment agency in relation to this vacancy and are an equal opportunities employer.