Financial Services Quality Checker

Role Overview

We are currently looking for Quality Checkers to work as part of a high performing team helping a major financial service provider deliver a past business review project focused on investment product sales. You will be working in a results-orientated environment, where your core responsibility will be to complete quality checks on data gathering activity to ensure accurate and high-quality file review.

Key Responsibilities

• Conduct quality checks on Data Enrichment & Validation activity ('DE&V')
• Provide detailed feedback including clear instructions for remedial action (where appropriate)
• Provide support to operations
• Provide detailed information to Team Managers to improve Case Handler Performance
• Conduct Process Confirmations (Buddying in/Observing Team)

Supplementary Responsibilities

• Learn and understand the process in depth
• Provide support to the wider team and working with the team leaders and senior operations manager to drive a consistent level of quality across all files
• Collate thematic findings to continually improve quality by suggesting where there are gaps in knowledge and where additional training may be appropriate

Experience and Skills:

Essential

Minimum 12 months QC experience within a similar role

Excellent attention to detail and accuracy

Experience navigating multiple systems

Ability to work to demanding deadlines

Ability to attain and maintain specified quality and production targets

Ability to work remotely/ independently & as part of a rapidly growing team

Demonstrate an ability to work with honesty, integrity and trustworthiness

Maintain high standards of professionalism and competence