Membership Support Team Leader

Would you like to join Europe's leading premium health and wellness group?

Our team members are the ambassadors of our business, and we are on the lookout for a passionate Membership S upport T eam leader to join our team!

As a Member Support Team Leader you will r eport into the Member Support Operations Manager, lead ing a team of Member Support Advisors, ensuring they have the skillset & breadth of knowledge to deliver a world class service to our members.

You will resolve high level escalated member queries " by m onitoring team performance and overseeing the delivery of daily, weekly & monthly KPI's .

Please be aware shifts may vary - m orning , evening & weekend working will be required . "

Our Team Members are at the heart of what we do. This is why we ensure everyone working at David Lloyd Clubs feels a sense of belonging and thrives"physically and mentally.

Our perks :

• Free Club Membership for you and your family!

• 50% Discount on food and drinks.

• Discounts on Swimming, Tennis Lessons, and Personal Training.

• Opportunities for Career Advancement through internal training and development.

• Wagestream App : Get paid on demand!

• Access to our Benefits Suite .

About you:

• 1+ years' experience with sales or membership in any sector
• Experience with outbound calling in a fast-paced environment
• Exceptional customer service experience with live channels/office based worked

• Highly developed leadership qualities"with prior experience leading a team to meet targets and KPI's

• Organisational skills & commercial acumen"

• Ability to use an empathic & reasonable approach to member queries"

Join us and help us create a thriving and inclusive culture. Together, we're more than a Club!