Technical Support Executive

A client of ours in the Clacton-on-Sea area are recruiting a Technical Support Executive to join their team. This is a full-time permanent position working Monday - Friday 8.30am - 5.00pm and paying 27,000 - 30,000 per annum depending on experience.

Key Duties include but are not limited to:

• Troubleshoot and resolve technical issues for customers.
• Escalate complex issues.
• Document information on the CRM system.
• Create and update knowledge base articles for self-service support.
• Build and maintain customer relationships.
• Relay product feedback to help with future improvements.

Skills and Experience required to be considered for this Technical Support Executive position:

• Bachelor's degree in engineering (electronics or computer science preferred).
• Knowledge of at least one programming language (C#, .NET, Python, LabVIEW, VeriStand).
• Strong analytical and communication skills.
• Experience in using a CRM system.

If you feel like you meet the above criteria & would like to be considered for this Technical Support Executive position, please apply with your CV and contact Abi at Prime Appointments for a confidential chat.