Specialist Debt Advisor

Specialist Debt Adviser £38,000 • 12-month FTC (potential to become permanent) • 35 hours • Hybrid (3 days on-site in NW London) Start: ASAP

I m partnering with a well-established community charity in North West London to recruit a Specialist Debt Adviser for an impactful, resident-focused project. This is a brilliant opportunity for an accredited adviser who wants to deliver high-quality, FCA-regulated debt advice as part of a supportive, community-centred team.

Working on-site three days a week, you ll provide comprehensive casework support to local residents helping people stabilise their financial situation, maximise income, negotiate with creditors and access the wider wellbeing, training and support services available through the charity and its partners.

You ll be employed on a fixed-term contract with the potential to become permanent (subject to funding), and will benefit from dedicated professional supervision from a specialist debt-advice organisation.

The role As the Specialist Debt Adviser, you will:

Deliver full, regulated debt advice in line with FCA standards and the Debt Advice Quality Framework

Manage a varied and ongoing caseload, conducting weekly face-to-face appointments

Prepare detailed financial statements, negotiate repayment plans and advocate for clients

Support income maximisation (benefit checks, grants, vouchers, DHPs, etc.)

Maintain high-quality case records and ensure compliance with FCA, GDPR and internal standards

Work closely with the wider team to provide holistic, joined-up support

Contribute to reporting, audits and service quality improvements

Provide guidance to junior staff or trainees where required

About you We d love to hear from you if you have:

Accreditation as a Debt Adviser (CMA/IMA/Wiser Adviser/Citizens Advice or similar)

At least 1 2 years experience providing comprehensive, regulated debt advice

Strong casework skills and confidence handling complex, sensitive cases

Excellent communication skills and a non-judgemental, empathetic approach

High levels of accuracy, organisation and the ability to work independently

Solid understanding of legislation, case law and policy affecting debt advice

Experience using case management systems and analysing financial information

Commitment to continuous professional development

A DRO Intermediary accreditation is desirable but not essential.

Benefits 25 days annual leave + bank holidays

3% pension contribution

Birthday leave

£200 home-office equipment allowance

Costco membership

Employee Assistance Programme

Hybrid and flexible working (post-probation)

How to apply To apply, please send your CV and a one-page cover letter.Interviews will be held in person in NW London.

As leading charity recruitment specialists and a certified B Corp , Harris Hill is committed to high and ever-improving standards of equitable and inclusive recruitment. We actively welcome applications from all sections of the community regardless of age, disability, gender, race, religion, sexuality and other protected characteristics.