Helpdesk Analyst

Helpdesk Analyst

Maidstone

£26-30k

Mon-Fri, 8:00-4:30

Do you enjoy being the first person people turn to when tech goes wrong?

Are you calm under pressure and confident talking users through fixes?

Want a steady, well-run desk where first-line support is done right?

Support that's structured. A team that's friendly. A desk that runs smoothly.

We are working with a well-established IT provider in Maidstone who are growing their support team and looking for someone to step into a Helpdesk Analyst role.

You will be the first line of defence, logging tickets, resolving what you can, and escalating what you can't. It's a proper support desk: structured, well-run, with great senior engineers to learn from, and a manager who knows what good support looks like.

They're not expecting you to know it all-attitude, curiosity, and communication are what matter here. If you've done 1st line support before and are now looking to build on that experience, you'll fit right in.

What you'll be doing:

• Taking incoming support queries: logging, triaging, resolving
• Troubleshooting across hardware, software, and networks
• Supporting user onboarding/offboarding
• Keeping customers updated and happy
• Learning as you go, with proper support around you

Tech you'll touch:

• Active Directory
• Office 365
• Windows OS
• Basic networking (IP, DNS, DHCP)

If you're looking for a role where you can grow, be supported, and actually enjoy coming to work this one's worth a look.