Cargo Customer Executive - Heathrow

Our client is a privately owned GSSA with a strong focus on their customers, staff, airlines, and partners, for whom they constantly strive for industry innovation and advancement. Their people are their strongest assets, and they promote and enjoy a family culture around the globe. Established partnerships with more than 34 airlines across 30 countries, this organization is experiencing significant growth and hence they are keen to hire new Cargo Customer Service Executives to help support this.

You will be working within an established GSA Reservations team with your key focus on delivering an exemplary level of customer service experience through acceptance and management of bookings and customer service functions. Working Monday to Friday 9am - 5.30pm and based at their offices in London Heathrow.

Responsibilities: -

• Manage complete end-to-end booking process.

• Interface with UK freight forwarders, overseas offices, interline partners, GHAs.

• Keep in-house and airline system up to date, including full data capture.

• Oversee and manager Pre Bookings.

• Act as main contact through both customer calls and emails.

• Manage capacity control and priorities.

• Respond to requests for tracking information & post flights.

• Coordinate service recovery to protect customer experience.

• Provide booking list to Ground Handling Agents and pre-alert outstations.

Skills and Experience: -

• Ideally you will have Airline, GSSA or Freight Forwarding experience.

• Have outstanding customer service skills and good understanding of the cargo market.

• Ability to work in a robust environment, handling multiple initiatives and prioritize workload.

• Autonomy in the role and capacity management.

• Must be articulate and possess good interpersonal skills.

• Competences in IT programs, strong analytical skills, planning and organization.

David Charles Associates is a Recruitment Business and Agency.