Front of House / Customer Experience Executive

Job Title: Front of House Executive

Location: Mayfair, London

Salary 37,000

We have an exciting opportunity for a Front of House, Customer Experience team member based in London on a permanent basis.

The FOH team member will look after the main front of house for a high-end commercial property in the heart of Mayfair and be the main point of contact for occupiers and field initial queries.

Key Responsibilities

• Ensure the fundamentals of customer services are followed and delivery to the highest standards
• Deliver a warm welcome and a fond farewell to clients, occupiers, visitors
• Ensure front of house areas are always immaculately presented
• Adhere to H&S protocols
• Responding to telephone or email enquiries from internal or external clients
• Ensure property visitor management processes are strictly followed
• Deal with complaints and offer prompt resolutions, escalate where necessary
• Data processing and management of databases
• Log any property faults/issues with the helpdesk and inform the Facilities Management team
• Build professional relationships with clients, occupiers, guests, and stakeholders
• Carry out Quality Assurance Checks/walk rounds (inside and outside the building)

What you need

• Experience working within the Property Management sector (desirable)
• Possess excellent communication, both written and verbal skills
• Strong academic background with good Literacy and Numeracy skills
• Intermediate knowledge of MS Outlook, Word, Excel, and PowerPoint

Hours

• Monday to Friday 8am - 6pm (on-site).