Service Desk Advisor

Role: Service Desk Advisor

Location: Welwyn Garden City

Hours: Monday to Friday, 37.5 hours, fully office based

Salary: £24,000 + bonus between £2,000 - £2,500 per year

An excellent opportunity has now arisen for a Service Desk Advisor to join a well established client based in Welwyn Garden City.

Duties of a Service Desk Advisor:

• Provisioning new orders and maintaining existing customers, managing multiple orders, creating and programming phone system schedules.
• Logging all queries presented ensuring detailed and accurate in our CRM database.
• Diagnosing and taking ownership of faults.
• Providing progress updates to key stake holders at project milestones.
• Providing out of hours support on a rotational basis
• Occasional site visits to assist with installations and diagnosing faults.
• Compiling bespoke data reports on customer's consumption, highlighting and suggesting areas for cost reduction and identifying trends in usage.
• Raising ad-hoc invoices for department purchases working closely with our finance team.
• Working with third party suppliers to understand current estate and contractual status, managing and completing caseation of redundant services.
• Analysis on current consumption against our recommended rates.
• Creating contracts and comparing invoices are correct to completed contracts.
• Providing telephone and email support to customers.

What we would like from you:

• Previous experience within Customer Service role / environment
• Strong attention to detail
• Excellent telephone skills
• Able to multi-task
• Tenacious in achieving problem resolution and customer satisfaction
• Good level of numeracy

If you are interested in this role, please apply below with your most recent CV.

WGCCOMMPERM

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