SUPPLY CHAIN ADMINISTRATOR

Our client is a fashion design, manufacturer and wholesale company who pride themselves on operational excellence, outstanding customer service. They are looking for a detail-oriented and proactive Sales Accounts Administrator to join their team and support their growing business.

Job Summary:You will be responsible for managing the relationship with customers, managing partner portals, resolving invoicing discrepancies, and ensuring compliance with customer requirements. This role requires strong attention to detail, excellent communication skills, and the ability to collaborate with internal teams and external clients to ensure the sales order and delivery process runs smoothly.

Key Responsibilities:

Partner Portal Management:

• Monitor and update partner portals for accurate invoicing and payment tracking.
• Ensure proper documentation is submitted to portals for each partner, maintaining a seamless invoicing process.
• Work closely with partners to ensure proper use of portals for invoicing and payments.
• Troubleshoot any issues related to partner portals and work with the IT department or support teams as necessary.

Process Improvement:

• Identify bottlenecks or issues in the invoicing process and suggest or implement improvements.
• Collaborate with sales, operations, and finance teams to streamline invoicing workflows.
• Assist in automating processes related to invoicing, payment tracking, and reconciliation.

Customer Service & Communication:

• Act as a point of contact for clients with invoicing and logistic updates
• Provide clear and professional communication regarding billing inquiries, disputes, or payment arrangements.
• Ensure customer satisfaction by responding to issues promptly and professionally.

Invoice Management:

• Oversee and ensure timely generation of all wholesale invoices.
• Coordinate with sales and operations teams to verify order details, product shipments, and delivery confirmations before invoicing.
• Handle discrepancies between order details and invoices, ensuring smooth communication with relevant departments.
• Generate and send invoices and credit notes to clients via email, partner portals, or other invoicing platforms.
• Ensure invoices are sent in compliance with client-specific requirements (e.g., due dates, formats).

Key Skills & Qualifications:

• Previous experience in client facing customer services, accounts invoicing, or a similar role.
• Excellent communication and problem-solving skills.
• Proficiency in using accounting software, partner portals, and Excel.
• Ability to work collaboratively with cross-functional teams.
• Strong organizational skills and ability to meet deadlines in a fast-paced environment.

If you are a detail-oriented with a passion for efficiency and accuracy, we invite you to apply for this exciting opportunity.