Customer Support Analyst

A fantastic opportunity to join a rapidly expanding software company providing market-leading solutions to the higher education sector worldwide. You will be the first point of contact for customers, solving technical issues, guiding them through upgrades, and ensuring they receive a first-class service.

Location: Milton Keynes

Salary: £27,000 - £30,000 per annum + benefits + annual bonus

Requirements for Customer Support Analyst

• Strong communication skills and a passion for helping customers
• SQL and relational database experience (basic querying desirable)
• Solid understanding of IT infrastructure basics
• Familiarity with HTML/CSS and Microsoft Office
• Excellent documentation and problem-solving skills
• Highly organised with the ability to manage multiple cases at once
• Proactive, curious, and eager to learn new technologies
• Beneficial: Experience with Microsoft SQL Server and Azure

Responsibilities for Customer Support Analyst

• Be the frontline for customer enquiries - triage, manage, and resolve support cases within SLAs
• Work across a broad application set in student housing, residence life, and commercial software products
• Carry out customer upgrades for hosted and on-premise environments
• Respond calmly and effectively to service outages, restoring services quickly
• Maintain accurate customer records and clear communication with stakeholders
• Support the wider team through QA testing and contributing to internal improvement projects

What the role offers:

• Excellent training, development, and career progression opportunities

Applications

If you would like to apply for this unique Customer Support opportunity, please send your CV via the relevant links.

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