Resident Liaison Officer

Resident Liaison Officer (RLO) - Kitchen & Bathroom Programmes - South East London - £14.09 - £18.59/hr + Mileage Expenses

Are you a people-person with excellent communication skills and a passion for community engagement Do you want to play a vital role in improving residents' homes in South East London If so, we want to hear from you!

We're seeking a dedicated and empathetic Resident Liaison Officer (RLO) to join our team, supporting the smooth delivery of kitchen and bathroom refurbishment programmes across South East London. This is a fantastic opportunity to make a real difference to residents' lives by ensuring they are informed, supported, and have a positive experience throughout the improvement process.

Your Role:

You'll be the key point of contact for residents during kitchen and bathroom upgrades, providing clear information, addressing concerns, and ensuring a smooth and efficient process. This role requires excellent communication, empathy, and the ability to build strong relationships with residents from diverse backgrounds.

Key Responsibilities:

• Act as the primary point of contact for residents during kitchen and bathroom refurbishment projects.
• Provide clear and accurate information about the programme, including schedules, processes, and potential disruptions.
• Conduct pre-works visits, explain the process and answer any questions.
• Address resident queries and concerns promptly and professionally.
• Schedule and coordinate resident appointments with contractors.
• Provide support to vulnerable residents, ensuring their needs are met.
• Maintain accurate records of resident interactions and feedback.
• Liaise with contractors, site managers, and other stakeholders to ensure effective communication and project delivery.
• Proactively identify and resolve potential issues to minimise disruption to residents.

What You'll Bring:

• Excellent communication and interpersonal skills.
• Strong customer service and problem-solving abilities.
• Ability to build rapport and trust with residents from diverse backgrounds.
• Strong organisational and time-management skills.
• Ability to work independently and as part of a team.
• Valid UK Driving Licence and access to a vehicle.
• Experience in customer service, community engagement, or social housing is desirable.

What We Offer:

• Competitive hourly rate: £14.09 - £18.59 per hour (depending on experience).
• Mileage expenses paid.
• Opportunity to make a positive impact on the community.
• Valuable experience in the social housing sector.

Ready to Make a Difference Apply Now!

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