Operations Manager

As an Operations Manager, you will oversee the operational efficiency of a professional services firm specialising in banking and financial services. This role requires strategic planning and effective management to ensure smooth processes and exceptional service delivery.

Client Details

The employer is a professional services organisation operating within the banking and financial services sector. As a medium-sized company, they are known for delivering tailored solutions to their clients and maintaining a strong presence in their industry. They help clients thrive by simplifying the complex, illuminating new paths, and shaping solutions that make a difference. As one of the UK's top 10 fastest-growing business services firms, they have been a trusted partner since the 1800's-helping businesses and individuals meet challenges and seize opportunities across generations.

Built on expertise and driven by ambition, they provide a comprehensive range of services, including tax and accountancy, advisory and assurance, corporate finance, and restructuring.

Description

What will you be doing?

We're seeking a talented individual to join our Chief Operating Office in London where you will work under the direction of the COO, and with Central Services Directors, to deliver both business as usual (BAU) activities and discrete projects to ensure the successful delivery of the firm's growth strategy.

As Operations Manager your responsibilities will include among others

• Managing the wins & losses reporting and training, in conjunction with the Clients & Markets/BD team
• Maintaining governance/organisation structure charts
• Take a lead on business engagement relating to licensing
• Manage and co-ordinate the third-party engagement process
• Provide comprehensive expenses report analysis
• Business resilience, working in tandem with both DTS and Procurement

Project Work to include but is not limited to the following activities:

• Go to Market development, working closely with the Clients & Markets/BD team
• Review of right shoring
• Focus on automation & AI, working closely with the DTS team
• Co-ordinate a review of firm wide process improvement initiatives
• Act as a contact/co-ordination point for M&A integration related activities
• Other workstreams and ad hoc activities that the COO requires the Operations Manager to take a lead on

Profile

Skills and Experience required for the Operations Manager:

To be successful in this role, you should have

• Experience of working in an Operations function
• Experience of project and process management
• Experience of engaging stakeholders at all levels within the organisation
• Understanding and experience of Financial analysis
• Ability to use initiative and deliver with limited direction
• Dynamism and energy to lead teams and resolve issues efficiently
• Has flexible and engaging style and approach
• High level of digital competence, including use of core M365 apps
• Be an excellent communicator, both written (i.e. reports, business cases etc.) and verbal, including presenting

Job Offer

• City of London location
• Competitive salary in the range of £55-60k
• Comprehensive benefits package
• Opportunities for career progression within the professional services industry.
• Supportive and inclusive company culture.
• Flexible working arrangements to promote work-life balance.

If you are ready to take on this challenging and rewarding role, apply now to become an Operations Manager in the professional services sector!