Associate Director

This is a senior, client-facing leadership role for someone who can confidently lead major accounts, manage senior client relationships, oversee quality of delivery, support new business and act as a trusted deputy to the Founder & Director.

You will be responsible for ensuring that our client work is delivered to a high standard, our teams are well-supported, and our clients feel confident, understood and well-served.

This role would suit someone with strong agency experience, excellent judgement, commercial awareness and a genuine passion for inclusive, culturally responsive communications.

Key Responsibilities

You will:

• Lead and oversee a portfolio of key client accounts.
• Act as senior counsel to clients across strategy, communications, engagement and campaign delivery.
• Support account teams to deliver excellent work on time, on budget and to a high standard.
• Build strong relationships with senior clients, partners and stakeholders.
• Identify opportunities to grow existing accounts and deepen client relationships.
• Support new business proposals, pitches and strategic responses.
• Provide quality control across client documents, strategies, reports and campaign plans.
• Help manage team workload, performance and development.
• Work closely with the Founder & Director on business priorities, client risks and growth opportunities.
• Bring calm, structure and sound judgement to a fast-moving agency environment.

About You

You will be:

• An experienced agency professional, likely already operating at Associate Director, Senior Account Director, Client Services Director or similar level.
• Confident leading public sector, health, charity, social impact or purpose-led communications programmes.
• Strong in client handling, strategic thinking and team leadership.
• Able to manage complexity, multiple workstreams and senior stakeholders.
• Commercially aware, with experience managing budgets and spotting growth opportunities.
• An excellent writer, presenter and communicator.
• Calm under pressure and comfortable making decisions.
• Passionate about communications that genuinely reach underserved communities.

Essential Experience

• Significant communications, PR, marketing or integrated agency experience.
• Experience leading multi-stakeholder campaigns or programmes.
• Experience managing senior client relationships.
• Experience developing strategies, proposals, plans and reports.
• Experience managing teams and supporting account leads.
• Strong understanding of culturally intelligent or community-centred communications.

Desirable Experience

• Experience working with NHS, government, public sector, charities or social impact clients.
• Experience in behaviour change campaigns.
• Experience in multicultural communications, health inequalities, community engagement or research.
• Experience supporting agency growth, new business and pitch development.