ITIL Service Management Consultant / Service Architect - SC Cleared

ITIL Service Management Consultant / Service Architect - SC ClearedSR2 Consulting is recruiting a Service Management Consultant/Architect for an exciting government project.This role will be responsible for designing, implementing and improving IT service management capabilities aligned to ITIL, supporting a product-centric operating model and ensuring services are scalable, efficient, and aligned to business needs.Due to the nature of the role, active SC clearance is required.Key Responsibilities

• Design and implement end-to-end IT service operating models.
• Assess and enhance ITIL-aligned service practices and maturity.
• Define metrics to track service performance and customer satisfaction.
• Support improvement and adoption of ITSM tooling (e.g. ServiceNow, Remedy, Jira SM).
• Develop governance, process flows, and documentation for service design.
• Drive continual improvement and enable organisational change through engagement and communication.

Skills & Experience

• ITIL v4 (or v3) certification.
• Proven experience designing or improving ITSM frameworks.
• Hands-on experience with ITSM tools (ServiceNow preferred).
• Strong stakeholder management and communication skills.
• Experience working with or within product teams in Agile environments.
• Active SC clearance